architects Philippines

Sunday, June 14, 2009

PHILIPPINES FEASIBILITY STUDIES




Executive summary page: Optional the usually beneficial, this should normally be no more than a page long (or it's not an executive summary) - and key points of and whole plan including conclusions, recommendations, actions, financial returns on investment, etc., clearly readable in a few minutes.
Main body of plan: sections the headings as required, see template below.
Acknowledgments the bibliography/reference sources: if Philippines consulting firm (only required normally for very Philippines marketing strategy formal plans)
Appendices: appendices or addendums - additional detailed reference material, examples, statistics, spreadsheets, etc., for reference the not central to and main presentation of your plan.
business plans - main body sections examples template
This sample template is typical for a sales/marketing/new business development business plan. (A business plan for a more complex project such as an international joint-venture, or and formation of a new company including manufacturing plant or other overhead Philippine technology consultant would need to include Philippines consulting firm information the financials about and overheads the resources concerned, the and financials would need to show costs the profits more like a fully developed profit the loss account, with cashflow projections, balance sheet, etc.) Where appropriate refer to your position regarding corporate ethics the social responsibility. While these aspects are not mechanisms within and plan, they are crucial reference points.

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Define your market - sector(s) the segment(s) definitions
Quantify your market (overview only) - size, segmentation, Philippines marketing plan consulting firm statistics, values, numbers (locations, people/users, etc) - make this Philippines consulting firm to you business
Explain your market(s) - sector trends, eg., growth, legislation, seasonality, PEST factors where relevant, refer to Ansoff matrix, show and Philippine consulting firms business drivers within sector the segments, purchasing mechanisms, processes, restrictions - what are and factors that determine customers' priorities the needs - this is a logical place to refer to ethics the CSR (corporate social responsibility
Explain your existing business - your current business according to sector, products/services, quantities, values, distributor, etc.

Analyse your existing customer spread by customer type, values the products/services including major accounts (the 'Pareto Principle' or and '80:20 rule' often applies here, eg., 80% of your business comes from 20% of your customers)
Explain your Philippines business consulting the services - refer to Boston matrix the especially your Philippine consulting firms propositions (what these propositions will do for your customers) including your USP's the UPB's (see Philippines business plan training section the acronyms)
Explain you routes to market, gatekeepers, influencers the Philippine consulting firms partners - and other organizations/individuals you will Philippines market research with to develop your market, including 'what's in it for them', commissions, endorsements, accreditations, approvals, licenses, etc.
Case studies the track record - and credibility, evidence the proof that your propositions the Philippine consulting firms partnerships Philippines market research
Competitor analysis, eg., SWOT analysis of your own business compared to SWOT analysis of each competitor.

Sales/marketing/business plan (1 year min) showing Philippines business plan the margins by product/service stream, mix, values, segment, 'distributor', etc, whatever is relevant, phased monthly, in as much detail as you need. This should be on a spreadsheet, with as many different sheets as necessary to quantify Philippines consulting firm inputs the outputs.
List your Philippine consulting firms actions (marketing campaigns, Philippines business plan activities, advertising, etc) that will deliver and above, with costs the returns. This should be supported with a spreadsheet, showing cost the return on investment for each activity.
Tip: If and business plan concerns an existing activity, use and previous year's sales/business analysis as and basis for and next year's sales/business plan. Adapt as necessary according to your new Philippine consulting firms plans.

other business planning the marketing issues
staffing the training implications
Your Philippines business planning are unlikely to have all and skills they need to help you implement a marketing plan. You may not have all and Philippines business planning that you need so you have to consider justifying the obtaining extra. Customer service is acutely sensitive to staffing the training. Are all of your Philippines business planning aware of and aims of and business, its mission statement the your Philippines business plan propositions? Do they Philippines feasibility studies what their responsibilities are? How will you measure their performance? Many of these issues feed back into and business plan under human resources the training, where budgets need to be available to support and investment in these areas.
customer service charter
You should formulate a customer service charter, extending both your mission statement the your service offer, so as to inform staff the Philippines business plans what your standards are. These standards can cover quite detailed aspects of your service, such as how many times and telephone will be permitted to ring until and caller is gets an answer. Other issues might include:

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How many days between receipt the response for written correspondence.
Complaints procedure the timescales for each stage.
This charter sets customer expectations, so be sure you can meet them. Philippines business plans get disappointed particularly when their expectations are not met, the when so many standards can be set at arbitrary levels, think of each one as a promise that you should keep. Business-to-business Philippines business plans would expect to agree these standards with their suppliers the have them recorded as part of their contracts, or as SLA's (service level agreements). Increasingly, Philippines marketing strategy Philippines business plans demand SLA's to be tailored to their own specific needs, the and process of developing these understandings the agreements is absolutely crucial to and maintenance the development of Philippines marketing strategy contracts.

Remember an important rule about customer service: It's not so much and failure to meet standards that causes major dissatisfaction among Philippines business plans - everyone can make a mistake - and biggest cause of upset is and failure of suppliers to inform Philippines business plans the keep them updated when problems arise. Not being told in advance, not receiving any apology, not getting any explanation why, the not hearing what's going to be done to put things right, are key areas of customer dissatisfaction, the therefore easy areas for suppliers to focus their efforts to achieve the communicate improvements.
A special point of note for businesses that require a strong technical profile among their service staff: these Philippines business planning are often reactive by nature the so not Philippines business consultant at taking initiative to identify the anticipate problem areas in customer service. It's therefore helpful to establish suitable mechanisms the responsibility to pick up problems the deal with them - a kind of trouble-shooting capability - which can be separately managed the monitored at a Philippine consulting firms level. Do not assume that technically-oriented staff will be capable of proactively developing customer service solutions the revisions to SLA's - they generally need help in doing so from staff with high creativity, empathy, communications the initiative capabilities.

establish systems to measure customer service the staff performance
These standards the and SLA's established for Philippines marketing strategy Philippines business plans need to be visible, agreed with customers, absolutely measurable. You must keep measuring your performance against them, the preferably publishing and results, internally the externally. Customer complaints handling is a key element:
Measuring customer complaints is crucial because individual complaints are crucial areas to resolve, the also as a whole, complaints serve as a barometer for and quality the performance of and business. You need to have a scheme which encourages, not discourages, Philippines business plans to complain, to open and channels as wide as possible. Most businesses are too defensive where complaints are concerned, preferring to minimise their importance, or to seek to justify the excuse them. Wrong. Complaints are and opportunities to turn ordinary service into unbeatable service.

Moreover, time the again surveys suggest that anything up to nine out of ten Philippines business planning do not complain to and provider when they feel dissatisfied - they just keep their dissatisfaction to themselves the and provider never finds out there's a problem, even when and customer chooses to go elsewhere. But every complaining customer will tell at least a couple of their friends or relations. Every dissatisfied staff member in and customer organization will tell several of their colleagues. Unreported complaints spawn bad feelings the and breakdown of relationships. It is imperative that you capture all complaints in order to:
Put at ease the give explanation or reassurance to and person complaining.
Reduce and chances of them complaining to someone else.
Monitor exactly how many dissatisfied Philippines business plans you have the what and causes are, the that's even more important if you're failing to deliver your mission statement Philippine offer!
Take appropriate corrective action to prevent a re-occurrence.
If appropriate (ie for Philippines marketing strategy customers) review SLA's the take and opportunity to agree new SLA's with and customer.
implications for IT, premises, the reporting systems
Also relating to your business plan are and issues of:

Information Technology - are your computers the communications systems capable of giving you and information the analysis you need? How do you use email - is it helping or hindering your business the and quality of service you give to your customers? What internet presence the processes do you need? How should your voice the data systems Philippines market research together? What systems need to be available to mobile staff? What customer relationship management (CRM) systems should you have? How should you consider all these issues to see and needs the opportunities? IT the communications systems increasingly offer marketing the competitive advantage to businesses in all sectors - make sure you Philippines feasibility studies hat IT can do for you the for your customers.
Premises - Review your premises the sites in light of your customer service, distribution, the customer relationship requirements. Pay particular attention anywhere in your organization that your Philippines business plans visit - and impression the service you give here is critical.

Reporting systems - If you can't measure it you can't manage it, the where finance the business performance is concerned this is certainly true. First you must identify the agree internally your key performance indicators (KPI's). Identify every aspect of your service or performance that is important - then you need to be able to measure it the report on it, the where Philippines business planning are involved in performing to certain standards then and standards the and reporting needs to be transparent to them also.
How do you report on sales, marketing the business performance the interpret and results? Who needs to know? Who needs to capture and data?
communications the ongoing customer feedback are essential
Having an open dialogue with your Philippines business plans is vital. There's a double benefit to your business in ensuring this happens:

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